We are hiring!

Wanted: Technical Support Engineers!

Job details:

Job Title: Technical Support Engineer (Junior/1^st/2^nd Line)
Employer: Focus Technology Europe Ltd
Address: Unit 3, Woodmine Business Park, Redruth, Cornwall, TR15 1FU
Salary: National minimum wage or £23,000 – £30,000 dependant on experience
Schedule: Monday-Friday + Overtime
Holiday: 28 days per annum including bank holidays

Who are we?

We are Focus Technology, a managed services provider, or MSP.
We manage and maintain all aspects of our client’s technology as defined by our contracts with them. We are a Cyber Security company and have attained ISO 9001, 14001, & 27001 demonstrating excellence in quality, environmental and system security management.
We invest heavily in our managed services platforms, to enhance our capabilities and drive an exceptional standard of service.
We collaborate with the market leaders for VOIP & Wireless services in the South West.
Our customers rely on our skills, knowledge and capabilities to keep their technology operational.

Why choose Focus?

We Focus on YOU

We provide equal opportunities employment and our commitment to Diversity and Inclusion is reflected not just in the laws a company must follow, we reflect this in our culture, values, and behaviours in action every day; offering monthly employee recognition and bonuses for staff that put these values into action across the company.
We invest in the training and development of our staff, not just maintaining current certifications but expanding career development and training without boundary.
We are a family business and are personally invested in our staff. We know our colleagues shape our vision and are critical to our service, so our management team work with a ‘back to the floor approach’. We value collaboration and promote innovation and encourage  staff to make suggestions which drive our mission for continuous improvement.
We invite you to work WITH Focus Technology, not simply for us.

Job role

The role involves working as part of a dynamic and responsive team within a growing and proactive business supporting a diverse range of clients in the Southwest and beyond.
Working within the team you will be responsible for responding to First Line tickets from customers and to reach the higher potential earning band 2nd line tickets escalated from the 1st line team. You will deal with everyday systems support and expand to develop and deliver solutions for a wide range of exciting projects including the installation, migration and maintenance of critical business systems.
The role is fast paced, diverse, exciting and solution driven, and you will use a variety of services and systems to deliver the highest standards of customer service and supplier communications.

Our ideal candidate

Ideally you will have a proven track record working within the IT sector and ideally hold qualification such as MCP, MCSE, DCNA or similar. You will be familiar with supporting MS Office &365. You will have experience or knowledge of the following equipment & systems, data cabling & fibre, VOIP telephony systems, Audio Visual/CCTV systems, &Active Directory. You will be keen to develop your skills further and complete additional certifications.
You will need to be able to work as part of a team and under your own initiative. You will need to be able to communicate well and be able to take ownership for your work from start to completion.
You will have excellent client management skills & the ability to identify opportunities for improvement.

The MOST important attribute you can bring to FOCUS is a positive ‘Can Do’ attitude to work, and be keen to undertake training to further your skills. We can train you on our systems, and financially support your attainment of industry qualifications easily; so if you don’t have all the qualifications BUT you have the drive to achieve and the right attitude, then we want to meet you as part of our apprentice/junior staff development program.

Mandatory skill and qualifications

• Full, clean, driving license
• A ‘can do’ attitude with a passion for problem solving
• Excellent customer service skills & telephone manner
• A desire to progress in the industry, learn new skills and acquire industry certifications is essential

Ideal knowledge and experience of

• Windows Desktop
• Windows Server Operating Systems
• Microsoft 365
• Microsoft Hyper-V
• VMWare
• Veeam
• Anti-Virus Solutions
• NAS and SAN Technology
• Firewalls and Routers
• Network Security
• VLANs
• Switching and IP Configuration
• Data Security and Protection
• Backup and Disaster Recovery

Overview

• Salary – Up to 30K
• Full Time + Shift Allowance and OT
• Subsistence Allowance
• Sick Pay
• Company Pension
• Access to Company Vehicles
• Onsite Free Parking
• Company and Supplier Events
• Wellbeing Program and Health Coaching
• Hybrid & Flexible Working
• AND PASTY THURSDAY!